COMPANY PARTNERS (PTY) LTD
1. Introduction
The right to privacy is an integral human right recognised and protected in the South African Constitution and in the Protection of Personal Information Act 4 of 2013 (“POPI Act”). Through the provision of quality goods and services, Company Partners (Pty) Ltd (“the Company”/”we”) is necessarily involved in the collection, use and disclosure of certain aspects of the personal information of clients, employees and other stakeholders. The Company respects the privacy of all persons, and we undertake to handle all personal information with due care and the necessary safeguards.
2. Purpose
The purpose of this policy is to protect the privacy of data subjects and to manage their personal information by establishing clear guidelines for the handling of such information by the Company and its representatives, in accordance with the provisions of the POPI Act.
3. Scope of Policy
This policy describes how we collect, use, store, share, and protect personal information, as well as the rights of data subjects in relation to their personal information.
This policy applies to all directors and employees of the Company, as well as all third parties handling personal information for or on behalf of the Company (collectively, “Company representatives”).
4. Definitions
Data Subject means the person to whom personal information relates.
Electronic Communication means any text, voice, sound or image message sent over an electronic communications network which is stored in the network or in the recipient’s terminal equipment until it is collected by the recipient.
Information Officer means the Information Officer identified in paragraph 14.
Person means a natural person or a juristic person.
Personal Information means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, including, but not limited to –
(a) information relating to the race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the person,
(b) information relating to the education or the medical, financial, criminal or employment history of the person,
(c) any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier or other particular assignment to the person,
(d) the biometric information of the person,
(e) the personal opinions, views or preferences of the person,
(f) correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence,
(g) the views or opinions of another individual about the person, and
(h) the name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about the person.
Processing means any operation or activity or any set of operations, whether or not by automatic means, concerning personal information, including –
(a) the collection, receipt, recording, organisation, collation, storage, updating or modification, retrieval, alteration, consultation or use,
(b) dissemination by means of transmission, distribution or making available in any other form, or
(c) merging, linking, as well as restriction, degradation, erasure or destruction of information.
5. Information We Collect
We may collect the following types of personal information:
• Identity Information: Name, surname, identity or passport number.
• Contact Information: Email address, telephone numbers, physical address, postal address.
• Transaction Information: Payment details, banking details, billing information, financial information, tax information, registration numbers, license numbers.
• Technical Information: IP address, browser type, device information, usage data from our website.
6. How We Collect Information
We collect personal information from:
• forms submitted by you in person, via email, online platforms or downloaded applications,
• our website,
• public records (e.g., CIPC, deeds registry, credit bureaus), and
• third-party service providers.
7. Purpose of Collection
We collect and process personal information to:
• communicate with you,
• respond to your enquiries,
• send you a quote for our products and services,
• verify your identity,
• provide you with our products and services,
• improve our service to you by analysing it for trends,
• invite you to webinars and other events,
• send you marketing material (including electronic communications) relating to our products and services, and
• comply with certain legal obligations, such as tax and regulatory requirements
8. Sharing Your Personal Information
We only share your personal information when necessary and with appropriate safeguards. This may include sharing your personal information:
• with third-party service providers (e.g., IT support providers and contractors),
• with Government agencies or regulators (e.g., SARS, CIPC and the Information Regulator),
• with our employees and authorised representatives, or
• whenever we are legally obliged to.
We do not sell personal information to third parties.
9. Information and Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction, including through:
• secure cloud-based document management,
• restricted access to sensitive files,
• password-protected systems,
• cybersecurity tools to prevent unauthorised access,
• encryption, and
• secure storage and access controls.
Notwithstanding this, we cannot guarantee the absolute security of your personal information.
10. Cookies
We use “cookies” on our website –
• to recognise users on sign-up for customised services,
• to conduct diagnostics to improve our services,
• to prevent fraud,
• to enhance security,
• to deliver relevant content and ads, and
• for analytics and performance reporting.
11. Your Rights
You have the right to:
• be informed of the personal information we hold about you,
• access your personal information,
• request correction, deletion, or restriction of your personal information,
• object to the processing of your personal information,
• unsubscribe from any marketing content that we send you, and
• lodge a complaint with the Information Regulator (contact details below).
12. Accessing or Updating Your Information
To access or update your personal information, please contact our Information Officer (details below). We will require verification of your identity before we consider your request.
13. Changes to This Policy
We may update this policy from time to time. Any material changes will be posted on our website and effective immediately upon publication or as advised.
14. Contact
If you have questions or concerns about this policy or how your personal information is handled, please contact our Information Officer.
Information Officer Contact Details
Name: Ilana Steyn
Email: support@companypartners.co.za
Phone: 0800 007 269 (Toll Free)
Website: www.companypartners.co.za
Information Regulator Contact Details
Email: popiacomplaints@inforegulator.org.za
Phone: 010 023 5200
Website: www.inforegulator.org.za
