The Purpose of the Role
As a proficient consultant, your primary objective is to leverage your extensive expertise in various business aspects, including services offered and market dynamics. You will collaborate with clients to devise effective strategies, facilitate planning, and address challenges, all while ensuring that their unique business needs are met efficiently and successfully.
Skills You Must Have
- Outstanding communication and interpersonal skills
- An analytical mind with excellent data collection and analysis skills
- Aptitude in creative problem-solving
- Ability to plan, prioritize, execute, and provide feedback on tasks assigned by your leader.
Client Communication
Provide assistance to clients by addressing their queries.
Deliver high levels of client service at all times by professionally answering all calls within the required time, and direct calls to the correct department
Portray a professional image of the company when answering the switchboard call
Ensure that all agreed external client service satisfaction objectives are met by tracking and adhering to agreed follow-ups, consistency of action and words, as well as ensuring that the team has in-depth knowledge to provide expert advice
Build strong, sustainable relationships with the clients through professional interaction
Engage in client follow-ups to maintain communication and address any outstanding matters.
Internal Process Quality
Execute the necessary procedures to handle and manage documents efficiently.
Participate in the department’s projects and initiatives
Initiate follow-up procedures with the relevant department to address and resolve any outstanding issues or
Reduce operational vulnerability in departments by reviewing existing polices and identifying process optimizations.
In-house Training will be provided, but we need you to be hands-on from the get-go.
Remuneration: The compensation package for this role will be discussed during the interview process. It will be experience-dependent and will be a combination of basic salary and incentives.
Financial Performance
Achieve the predetermined targets on time by implementing the agreed-upon strategies and actions.
What We Offer:
- A competitive salary with performance-based incentives.
- Opportunities to grow within a dynamic, fast-paced company.
- An opportunity to make a real impact in empowering South Africa’s entrepreneurs.
WHAT WE NEED FROM YOU:
If the above interests you, please contact us by following the steps below:
- Please send your motivation, CV, and any other relevant documentation (e.g., work references, qualification documents). We look forward to hearing from you
Only applications that complete the screening questions will be considered.
Closing date for applications – TBC
